Reference

Inside 96baje: Your Account Terms

Your account runs on written terms, a privacy practice you can read end to end, and rules that apply to every bKash, Nagad or Rocket transfer you send us.

Terms in plain EnglishData copy on requestbKash, Nagad, RocketEligibility by region
96baje Inside 96baje: Your Account Terms
DATA PRACTICE

How We Handle What We Hold

A policy is only as good as the practice behind it, so here is what actually happens to your details after you sign in. We collect what a transfer needs, not everything a profile could theoretically hold. Session data keeps you loading the right region's terms. Deletion and correction requests are worked through in the order they arrive, and you hear back with what changed rather than a generic confirmation. If something on your record looks wrong, say so early — fixing a name before a withdrawal is far easier than fixing it after.

What We Store

We keep your name, mobile number, wallet details and transfer history, because a withdrawal cannot be verified without them. Nothing beyond that is collected for policy purposes.

Cookies And Sessions

A session cookie keeps you signed in on your phone. A small set remembers your language and region so the correct terms load. You can clear them from your browser whenever you like.

Account Security

Your password, your device and your one-time code are the three locks on the account. We never ask for a wallet PIN in chat, and any message doing so is not from us.

Retention And Changes

Records stay while the account is open and for a period afterwards where local rules require it. Ask us to correct or remove what we can, and we confirm what changed.

REACHING US

Who To Ask About A Clause

Two routes reach the people who handle policy questions, and both start inside your account so we can already see which wallet you signed up with. Chat suits a quick clause question. A written request from your registered email suits anything you may need to keep — a data copy, a correction, a closure — because the reply lands in the same thread and stays there. Neither route asks you to explain your history from scratch. Quote the page and section you are reading and we answer against that text, not against a script.

Team online

Account chat

Signed-in chat sits in your account menu, so the agent can see which wallet you used — bKash, Nagad or Rocket — and answer without asking you to repeat the basics.

Written request

For anything about terms, privacy or a document match, send a written request from your registered email. We reply in the same thread so the answer stays with you.

Access help

Locked out before you can read the terms? Request a one-time code on the mobile number we hold, and we restore access so you can pick your request back up.

Legal Questions You Send Us

The questions below come up whenever someone reads the terms instead of scrolling past them. They cover acceptance, the data we hold, whether you are allowed to use the service where you live, closing the account, and how a correction request moves. If yours is not here, account chat answers it faster than email — though anything you may need in writing is better sent from your registered address.

Yes. Ticking the box at sign-up is acceptance, and the version you accepted stays on file. If we later change a clause, the updated page carries a fresh effective date.

Ask from your registered email and we send a copy of what we store — account details, wallet records and transfer history — then walk you through any field that looks unclear.

That depends on your local law and eligible regions. We cannot decide it for you, so check the rules that apply where you are before you open an account or send a bKash transfer.

We close the wallet side first, then keep the records local rules require us to hold. Once that period ends the rest is deleted or anonymised, and we confirm it in writing.

Send the correction from your registered email and name the field you want changed. Where a document is needed to verify it, we tell you which one before asking for it.

Message account chat or send a written request. We settle any remaining balance to your own bKash, Nagad or Rocket wallet first, then close the profile and confirm by email.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.